1. General
This privacy policy (referred to in this document as this "Privacy Policy") governs information that you provide or that we collect in connection with your use of the following (collectively, the "Services"): (a) https://crainvision.com and all other Internet websites owned or operated by CRAIN AUTOMOTIVE HOLDINGS, LLC, or any of its affiliates (referred to in this document as "Company") on which this Privacy Policy is posted (all such sites are collectively referred to in this document as the "Site"), as well as any content, products, services, features, functions or other resources offered on any of those sites; and (b) any Company-branded application for your mobile, tablet or other device ("CrainVision Application"), including any services made available through the CrainVision Application. By accessing or using any of the Services, you are acknowledging that you have received notice of, and are accepting the practices described in, this Privacy Policy. References in this Privacy Policy to "you" or "your" or variations thereof shall mean individual users of the Services, and references to "we," "our," "us" or variations of any of these, shall mean the Company. For the avoidance of doubt, this Privacy Policy does not apply to information collected from customers who purchase or subscribe to our products or services and enter into a signed written agreement governing such products or services ("Agreements"), except to the extent otherwise expressly provided in such Agreements. In such cases, use of information collected in connection with the purchase of products and/or services shall be governed by the applicable Agreement.
2. Changes
This Privacy Policy may be modified from time to time by us at any time in our sole discretion, and you should review this Privacy Policy periodically. We will notify you of substantive changes by posting a public notice on the Site, or by other reasonable means, stating that changes have been made, and advising you to review the revised Privacy Policy. Your continued use of any of the Services constitutes your acceptance of the modified version of this Privacy Policy. You can determine when this Privacy Policy was last revised by looking at date listed by the "Last Updated" legend at the top of this Privacy Policy. If, at any time, you choose not to accept this Privacy Policy (including any amendments), please cease use of the Services.
3. Information We Collect
We collect the following types of information in connection with your use of the Services.
- (a) Personal information that is specific to an individual and that can be used to identify the individual. This includes such things as your e-mail address, name, title, mailing address, phone number, credit card number, and other such information. This type of information is sometimes called "personal information." In almost all cases, we do not obtain any personal information about you unless you choose to reveal it. You are not required to disclose any personally identifiable information to us, although certain parts of the Services may not be available to you unless you do so.
- (b) General information includes non-personal information from visitors to the Site (such as the time of day a visitor access the Site, the IP address of the visitor, which pages of our Site the visitor visits, etc.). We also track and compile aggregate statistical data regarding use of the Services.
- (c) A user's login information (username and password) for the CrainVision Application.
- (d) Generic data defining the type of mobile device that is use to access the CrainVision Application.
- (e) User provided content consists of information that users provide that is posted in chat rooms, blogs, comment boxes, and other such forums, which may include opinions, ideas, text, pictures, audio and video content, and other such content. This is referred to as "user provided content".
- (f) User input is information you provide in response to prompts from the Site or the CrainVision Application. For example, a user may provide vehicle order and contact information in the CrainVision Application. Alternatively, we may ask users to complete and submit surveys. User input may include information that is specific to an individual but that does not identify the individual (e.g., is not personal information).
- (g) SMS/Text Message Information. If you opt in to receive SMS or text message notifications through our order tracking page or through an internal opt-in agreement, we collect your mobile phone number and your consent to receive text messages. This information is used solely to send you transactional notifications related to your vehicle orders, including but not limited to order status updates, document status updates, delivery notifications, order modifications, and order cancellations.
4. How We Collect Information
We collect information in the following ways.
- (a) In some cases, we, our unaffiliated service providers, or other trusted unaffiliated parties with which we have a strategic relationship ("Strategic Partners"), ask you to provide the information in connection with the Services. For example, to access certain portions of the Site or the service provided through the CrainVision Application, you may be required to become a registered member, and to register, we may ask you to provide certain information (such as name, email address, phone number, title, username, password, content you post, etc.). Additionally, if you subscribe to any paid features on Site, purchase products from the Site, or purchase a paid subscription to the service provided through the CrainVision Application, you may be required to provide certain additional information (such as credit card information, billing address, etc.). Additionally, you may also provide information in connection with votes or surveys we are conducting on the Site, or areas of the site which permit you to provide user provided content.
- (b) We also collect information indirectly through the use of cookies and web beacons and other similar means. A cookie is a small file that is stored on a user's computer or mobile device for record-keeping purposes, and we place cookies on your computer. We may also place cookies on your mobile device to store your login information so that you don't have to type it on every login. Web beacons are similar to cookies and can be used to monitor a user's activities. We may use web beacons to monitor the number of people using the Site, number of people opening e-mails sent from us, or other data collection. Users who disable the ability of their web browser or mobile device to accept cookies will be able to use the Services, but will not be able to use certain features. We do not allow any third party to place cookies, web beacons or other tracking code on the Services.
- (c) California Do Not Track Disclosure. We employ technology that recognizes "do-not-track" requests from your browser, and the Site will comply with such requests when you are browsing public areas of the Site. However, the Site will ignore such requests when you use any area of the Services that requires a login, and we will monitor your activities in such areas.
5. How We Use Information We Collect
(a) Personal information.
- (i) We use personal information we collect to provide you with information, products or services you order or subscribe to. Where the information, product or service is one that is offered through a Service but provided by a third party, or where our Service facilitates the communication of information between you and a third party, we will provide your personal information to that third party solely for the purpose of providing you the information, product or service that you order or subscribe to.
- (ii) We may provide your personal information to our service providers or Strategic Partners, but they will only be permitted to use that information in connection with services they provide to us.
- (iii) To use certain Services, we may require credit or debit card, bank account/ACH, PayPal and other similar financial information. We pass this information to our third-party payment processor solely to process and collect account payments. We do not store any of this information. We do not use or disclose this financial information for marketing, promotional or any other purposes.
- (iv) As part of subscriptions to certain Services, we may use personal information to send you communications, such as product/service announcements and administrative messages. These communications are considered part of Service subscription and you will not be able to opt out of receiving certain types of communications.
- (v) We may use personal information that is coupled with general information to improve our Site and our users experience on our Site by providing users with information, including advertisements, that is relevant to that specific user.
- (vi) We may periodically view or access personal information in individual records for the purpose of resolving a problem or dispute, a support issue, a suspected violation of the Terms of Service ("Terms"), or as may be required by law.
- (vii) We may provide your personal information to our affiliated entities and joint venture partners who may use the personal information for the same purposes as us.
- (viii) Except as set forth in this section, we will not provide personal information we collect (excluding associated general data and performance data) to unaffiliated third parties, and we will not sell, license or otherwise distribute your personal information.
- (ix) We may store and process personal information in the United States and other countries.
(b) General Information and De-Identified Personal Information. We may take personal information, and de-personalize it and/or aggregate it, such that it cannot be traced to a specific individual. We may use this de-personalized and/or aggregated information and general information, as well as the combination of these two, for any purpose.
(c) How We Use User Provided Content. The CrainVision Application allows you to post comments and notes that may be visible to other authorized users and personnel connected to the CrainVision Application. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict.
5A. SMS/Text Message Notifications
- (a) Program Description. Crain Automotive Holdings, LLC sends transactional SMS notifications to customers and internal employees regarding vehicle sales orders, including order status updates, document status updates, delivery notifications, order modifications, and order cancellations.
- (b) Opt-In and Consent. Customers opt in by visiting our order tracking page, entering a mobile phone number, and actively checking an unchecked consent checkbox. Internal employees opt in separately during onboarding by signing a written SMS consent form. Consent to receive SMS messages is not a condition of purchasing any goods or services.
- (c) Message Frequency. Message frequency varies based on order activity. You will only receive messages directly related to orders associated with your account.
- (d) Message and Data Rates. Message and data rates may apply to any SMS messages sent or received. Please contact your wireless carrier for details.
- (e) Opt-Out. You may opt out of receiving SMS notifications at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, or STOPALL to any text message you receive from us.
- (f) Help. For help or questions about the SMS notification service, reply HELP or INFO to any text message you receive from us, or contact us at support@crainvision.com.
- (g) Data Use and Sharing. Your mobile phone number and SMS opt-in consent information are used solely to deliver order-related transactional notifications. We do not sell, rent, lease, or share your mobile phone number or opt-in information with third parties for their promotional or marketing purposes. Your phone number is shared only with our SMS service provider (Twilio) solely for the purpose of delivering messages on our behalf.
- (h) Supported Carriers. The SMS notification service is supported on major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
6. How We Use Feedback to Company
The CrainVision Application has a support and feedback link within the Help area that allows you to submit comments, suggestions, or to convey bugs found with the Site. We may collect your name or username and email address to follow up with you or thank you for a suggestion.
7. Security
We care about protecting the security and integrity of your personal information. To that end, we have put in place reasonable security procedures and practices to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Information Provided to Third Party Sites Linked to Our Services
The Services may contain links to other sites operated by unaffiliated third parties. Company is not responsible for the privacy practices of third party sites. This Privacy Policy applies only to information collected through our Services.
9. Correction/Updating of Personal Information
You will have the ability to review and change or correct certain account and personal information in the Settings area of the CrainVision Application. You may also change your password for the CrainVision Application by following a link displayed when you log in. However, you must contact us by phone if you wish to review, change or correct other personal information collected through the Services.
10. Business or Asset Transfer or Sale
Our business, or portions thereof, may be sold or otherwise transferred to third parties through various means. In such transactions, we may, and likely will, transfer information collected through the Services, or give the acquirer a license to use that information.
11. Release of Information for Legal Reasons
We may release information about you, including personal information, when we believe in good faith that such release is appropriate to comply with the law, to protect against fraudulent, abusive or unlawful use of the Services, to protect our property rights, to enforce any contract between you and us, or if we reasonably believe that a situation involving danger of death or injury to any person requires disclosure.
12. Protection of Minors
Use of the Services is not intended for children under the age of 13. We will not knowingly collect information from these children. If your child has submitted personal information and you would like to request that such information be removed, please contact us at privacy@crainvision.com.
13. Contacting the Company
For questions and information about this Privacy Policy, you may contact the Company by email at privacy@crainvision.com, Attn: Legal Notices, Crain Automotive Holdings, LLC.
14. California Customers
California customers should also review the following California Privacy Rights statement.
YOUR CALIFORNIA PRIVACY RIGHTS
(As provided by California Civil Code Section 1798.83)
Last Updated: May 11, 2026
A California resident who has provided personal information to a business with whom he/she has established a business relationship for personal, family, or household purposes ("California customer") is entitled to request information about whether the business has disclosed personal information to any third parties for the third parties' direct marketing purposes.
As stated in our Privacy Policy, we provide information to third parties for the sole purpose of providing services to us, and we do not permit these third parties to use that information for any other purpose, including direct marketing purposes.
California customers may request further information about our compliance with this law by sending an e-mail to californiaprivacy@crainvision.com.
15. SMS Communications and Mobile Information
When you provide your mobile phone number to Crain Automotive Holdings, LLC ("CrainVision"), you may receive SMS text messages related to your vehicle order status, delivery notifications, and account updates.
No Sharing of Mobile Opt-In Data: Mobile phone numbers and SMS consent information collected for the purpose of sending text messages will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information may be shared as described elsewhere in this policy, but this exclusion specifically applies to text messaging originator opt-in data and consent — this information will not be shared with any third parties.
Message Frequency: Message frequency varies based on your order activity and account status.
Charges: Message and data rates may apply per your mobile carrier plan.
Opt-Out: You may opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at support@crainvision.com.
Consent Records: We maintain timestamped records of your opt-in consent in our secure database.